Communicate in the workplace


This unit describes a participant’s skills and knowledge required to respond to local emergencies and incidents in the Resources and Infrastructure Industries.

Course Overview

RIICOM201D – Communicate in the workplace

This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.

It is recommended this unit be renewed every 24 months in line with industry standards.

Are there physical requirements for this course?

It is important to note that there are physical standards which relate to the level of performance required when undertaking accredited training. There can be no exceptions to these Australian Government requirements that are clearly written into the Training Package. Therefore, students who are unable to satisfy the physical requirements of the course cannot be deemed competent or issued with a statement of attainment, even if the qualification is a necessary part of their employment conditions.

Resources that will be available for this course

Civil Safety High Risk Training areas provide resources to simulate and demonstrate scenario and task assessments

Communication equipment and systems (two-way radio system, flags, bells, lights, whistles)

Workplace policy and procedures and documentation

No licensing, legislative or certification requirements apply to this unit at this.

Course Elements

1 Plan and prepare for workplace communication using equipment and systems
2 Communicate using communication equipment and systems
3 Carry out face-to-face routine communication
4 Complete written documentation

You may be required to complete a Language, Literacy, and Numeracy (LLN) indicator prior to enrolling.

If you have any concerns regarding the literacy or numeracy requirements, please contact for advice.

Your Training Options

We conduct all our courses on a regular basis. Click the enquire button and enter your preferred dates and we will get back to with dates that suit you. Study Options  
    • Funding – This course may or may not be subsidised by government funding or industry incentives. Some courses as low as $50 (your contribution) Enquire NOW to see if you are eligible for any funding options available (for some courses only) – we are a registered RTO for various State & Federal Funding including UserChoice, Certificate 3 Guarantee, CSQ, Skilling Queenslanders for Work, Aboriginal Responsive Skilling Grants or BERT
  • Blended
  • Face to Face
  • Night time classes (minimum numbers)
  • We can come to you
  • Group bookings
  • Bundle packages available

Nominal (supervised) hours represent the supervised structured learning and assessment activity required to sufficiently address the content of each course (acknowledging that progress can vary between learners).

This course has nationally agreed nominal hours of 20.

The volume of learning identifies the duration of all activities required to achieve the learning outcomes of the course, including all training and learning activities such as guided learning, individual study, learning activities in the workplace and assessment activities.

The time taken to complete this course may vary due to contributing factors such as previous experience.